A few tech-savvy salespeople quietly began using the free version of ChatGPT to craft customer emails and responses. At first, I didn't realize this posed significant risks to the dealership. I soon discovered that the free version lacks essential security features, potentially compromising sensitive customer data. Additionally, our information was now stored on individual employee accounts, leaving us without proper oversight or control. Although their intentions were positive, the salespeople didn't fully understand these limitations or the risk of providing outdated or incorrect product information. Recognizing these issues, I understood the necessity of implementing a secure team account and providing thorough training to ensure responsible use of AI.